We show how!

In their latest article, Dirk Frank and Stefan Schneider take us on the Customer Journey and are “König Kunde auf der Spur”. You can find out how to intensify customer loyalty, expand cross- and upselling behavior and encourage active recommendations from customers in the long term with just a single measure in the latest issue of planung & analyse and directly from us!

Talk to us – we will be happy to introduce you to our customer feedback system and its added value!

Contact us: Prof. Dirk Frank & Natascha Mannweiler